Frequently Asked Questions
Everything You Need to Know About Our Services, Process, and Policies
Your Questions, Answered with Transparency and Care
At Decatur Solution Works, we believe that open communication builds trust. That’s why we’ve gathered the most common questions our customers ask — from pricing and scheduling to licensing and service guarantees. Whether you’re booking your first repair or planning a full renovation, you’ll find clear answers here to help you make an informed decision.
Frequently Asked Questions
What types of services do you offer?
We provide comprehensive home and business solutions, including appliance repair, home maintenance, handyman work, light plumbing, and general contracting. Our team also assists with commercial appliance repair, event setup, and building support across Conyers, Decatur, and Greater Atlanta.
Are you licensed and insured?
Yes — we are fully licensed and insured in the state of Georgia (License #88-0742351). Our technicians and contractors meet all safety and compliance standards to ensure professional workmanship and peace of mind.
Do you service both residential and commercial properties?
Absolutely. We proudly serve homeowners, property managers, and businesses alike. From a single appliance repair to ongoing maintenance for commercial equipment, we tailor our services to meet your specific needs.
What brands of appliances do you repair?
Our technicians work with all major appliance brands, including Whirlpool, GE, Samsung, LG, Maytag, Frigidaire, Kenmore, and Bosch. Whether it’s a washer, refrigerator, oven, or dishwasher — we have the expertise to handle it.
How quickly can you come out for a repair or service?
We offer same-day and next-day appointments whenever possible. Emergency calls are prioritized, and we’ll always communicate your technician’s estimated arrival time to keep you informed.
How do you determine pricing?
We believe in honest, upfront pricing. After inspecting the issue, our technician will provide a detailed estimate before any work begins. No hidden fees, no surprise add-ons — ever.
What forms of payment do you accept?
We accept cash, debit, credit cards, and digital payment methods (Zelle, Cash App, Apple Pay). Payment is due upon completion of service unless otherwise arranged.
Do you offer free estimates?
Yes — we offer free estimates for most general contractor and maintenance services. Diagnostic visits for complex appliance repairs may include a small service call fee, which is applied toward your repair if you choose to move forward.
What happens after I book?
Once scheduled, you’ll receive a confirmation call or message. On the day of service, your technician will arrive on time, diagnose the issue, explain your options, and begin work once you approve the estimate.
How long do typical repairs take?
Most appliance repairs are completed within the same day. Larger projects or part orders may take longer, but we’ll always keep you updated on timelines.
What makes your company different from others?
We’re a family-owned business made up of caregivers, police officers, security experts, and licensed contractors — professionals who understand trust, safety, and service. Our unique background ensures you receive care, honesty, and expertise you can rely on.
Still Have Questions? We’re Here to Help.
Our friendly, family-run team is always happy to provide clear answers and honest advice. Contact us anytime to discuss your service needs, schedule a repair, or request a free quote.